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Delivery and Returns

DELIVERY INFORMATION & GUIDE

SA Delivery Options:

•    Same Day Delivery – Order* by 2pm, Adelaide Metro areas, FREE for orders over $49 (ex GST)
•    Next Day Delivery – Order* after 2pm,  Adelaide Metro areas, FREE for orders over $49 (ex GST)
•    Next Day Delivery – Order* after 2pm,  all other  out of Adelaide Metro, $15^ flat fee.
•    Express Delivery – For urgent orders, delivered within 2 hours from order* time, fees apply
$10^ flat fee applicable for Adelaide Metro areas if orders are under $49 (ex GST)

VIC Delivery Options:

• Regular 2 Days Delivery – Order* by 2pm, Melbourne Metro areas, $15^ flat fee
• Extended 3-5 Days Delivery – Order* by 2pm, all other areas out of Melbourne Metro, $35^ flat fee

NSW and ACT Delivery Options:

• Regular 3 Days Delivery – Order* by 2pm, Sydney Metro areas, $15^ flat fee
• Extended 4-6 Days Delivery - Order* by 2pm, all other areas out of Sydney Metro and ACT, $35^ flat fee

QLD, WA Delivery Options:

• Regular 4 Days Delivery – Order* by 2pm, Brisbane & Perth Metro areas, $15^ flat fee
• Extended 5-7 Days Delivery - Order* by 2pm, all other areas out of Brisbane & Perth Metro, $35^ flat fee

NT Delivery Options:

• Regular 5 Days Delivery – Order* by 2pm, Darwin Metro areas, $25^ flat fee
• Extended 4-6 Days Delivery - Order* by 2pm, all other areas out of Darwin Metro, $35^ flat fee

TAS Delivery Options:

• Regular 3 Days Delivery – Order* by 2pm, Hobart Metro areas, $25^ flat fee
• Extended 4-6 Days Delivery - Order* by 2pm, all other areas out of Hobart Metro, $35^ flat fee

All deliveries will have authority to be left at delivery premise if it is unattended. If you do not wish for delivery to be left at your premise, please indicate “Do Not Want ATL” in the Comment/Notes field at Checkout. When this is requested, kindly ensure there is someone available to receive and sign for the delivery.
* Payment will be required for non-credit accounts prior to delivery
^ All prices listed are ex GST

FAQ

Can my order be shipped to a PO Box address?

We can only ship to PO Box addresses with Australia Post, as such we cannot advise a delivery time and fees will apply. The office will contact you in this case to advise you of the cost prior to delivery.

I want to locate my order can I track the delivery?

Yes, just contact our office and our staff will be able to provide you a tracking number with either our courier service provider or Australia Post.

Do you deliver on Saturdays?

No, all deliveries are Monday – Friday between 9am – 5pm. All deliveries have an authority to be left unless otherwise specified. If you do not wish for delivery to be left unattended, please indicate “Do Not Want ATL” in the comment/notes field at checkout

RETURNS

Easy & No-Risk Purchase!

We understand your concerns around purchasing online, especially when you cannot touch and feel the products that you are purchasing. As such, if you purchased any products that you are unhappy with for any reason, simply return it to Flick On within 30 days and we can process a refund or exchange for you.

Return Terms and Conditions

All products must be returned in an unused condition, in its original packaging with tags and manuals intact. Box and packaging should not be marked or in unsatisfactory condition otherwise there may be a chance your return may not be accepted. This however, does not apply to faulty products.

Return Process

In order to return any products, you must fill in a Returns Form accompanied with an original/copy Tax Invoice or delivery order and email the form to orders@flick-on.com. The product/s intended for return should then be packed along with a copy of the Returns Form and delivered to the Flick On Office. Click here for the Returns Form.

Faulty Returns

If the product received is faulty, damaged or fails to comply with the description of order, simply notify Flick On within 7 days so corrective actions can be taken immediately. For full Terms & Conditions on our warranty returns or to claim a warranty,  please click here.

FOLLOW US

© 2016 Flick On LED Lighting Solutions | All rights reserved.

CONTACT US

Flick On LED Lighting Solutions
4/25-27 Musgrave Ave Welland, SA 5007
Phone: (08) 8340 8353

enquiries@flick-on.com

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